Conditions of Sale 2023
We will supply a quotation from your enquiry. We deal directly with one Factory in China with whom we have been dealing since 1992 - and have built a strong and trusted relationship with them.They have made and shipped furniture worldwide to our customers who are always delighted with the quality of work - as can be seen from testiomonials here
https://www.rosewoodfurniture.co.uk/rosewood-furniture-testimonials.asp
The factory will offer a quotation with 2 options for payment. Payment can be made by Bank Transfer - or by Credit Card in the form of a Paypal Invoice. This offers you full credit card protection but costs a little more.
Your contract will be with the factory direct - not with Finesse Furniture Ltd.
Payment Terms
The factory will raise an invoice for payment for payment by Paypal or Bank Transfer.
Small items 100% with order
Larger items 30% with order as a deposit / 70% balance to be settled when the furniture is ready to ship
We will be your point of contact throughout the transaction - and we will act as intermediary from start to finish on your behalf dealing with all e mail queries between yourself and the factory. For this we are paid a commission by the factory. There is no additional cost to you over and above the quoted price.
Once the order is placed and initial payment made it will take around 8 weeks to manufacture the furniture and apply the top finish. Once this is done - the factory will send photos for approval before packing. Please note colours are shown on our site by way of photograph as an indication. No responsibility for variations in colour on arrival as the photographic colour be accepted - colours can vary to what you will see in your own home due to lighting variations. Also with Wood colours the substrate on each piece of furniture may have different grains and this affects the surface colour.
All documents including your insurance policy will be sent to your home by Air Mail at this point ready for collection from the port on arrival. The insurance policy covers any damage to your furniture between the factory - whilst in transit until arrival at the Sea port.
If any damage is apparent to your crate when you collect from the port - you need to have the crate lid removed and check for damage - and notify us immediately so we can put in a claim for the furniture to be remade. We pack all furniture in very sturdy Plywood crates - so any damage is extremely rare and normally very minor.
The Factories " All Risk Insurance" covers the remake of your furniture if it gets damages between leaving the factory and arrival at the port - but does not cover the cost of re-shipping the order if it has to be remade. You would need to contact the shipping line direct in the event of damage to try and claim the shipping costs back from them.
We have tried to find an insurance policy to cover the cost of reshipping - but Marine Cargo Insurance policies only ever cover the cost to replace any damaged goods - not the cost of reshipping them. Finesse Furniture Ltd and the Factory accept no liability for the cost of re-shipping damaged goods - if you are unfortunate enough to get damage in transit as this is totally outide of our control **
Please ensure you ( or your haulier who collects the crates from the port ) checks them carefully for damage as damages must be advised at this point. This is because once the goods leave the port they could be damaged by your hauliers. If you are having goods collected on your behalf by a haulier or removal company - we recommened that you ensure "They must insure the transit between the Port and your home " . Most removal companies offer this for a small fee**
The factory will deliver the goods to the port once made and crated, A Vessel will then be assigned to carry to goods back to the UK . You will be notified of the Name of the Vessel - Sailing Dates and approximate ETA of the furniture in the UK ** This can vary weather is bad en route to the UK.
DELIVERY LEAD TIMES.
POSTAGE OF SMALLER ITEMS ** Sometimes due to matters beyond our control - postal shipments can be delayed. No responsibility can be accepted for delays on postage. We will send all small items - handles - stools - mahjong tables - cushionsets by either Parcelpost (also known as surface mail ) which has longer delivery times or EMS ( Air freight ) around 7 - 10 days in normal circumstances. All of our products are sent out tracked.
SHIPPING OF LARGER ITEMS ** Sometimes due to backlogs at the ports around the UK the shipment can be delayed. No responsibility can be accepted for delays , and Port Fees on the shipment. Ports can vary their fees for a number of reasons. We have no control over UK import fees. We will on our quote give you an assessment of fees payable on entry - but you must be aware any changes to these fees are not our responsibility. Most of the time the fees quoted when the order is placed will remain good until your goods are delivered and clear customs.
An arrivals agent will be assigned . When the goods are about to arrive the Agent will contact you to take the relevant payment for Port Charges and VAT as quoted before you placed the order. The goods then have to clear customs. At this point you are then free to collect the furniture - or we can arrange for Reevs Removals to handle this for you - and to deliver to your home and carry in and unpack if required. This is an additional fee - please ask for information
We are always here to advise should you have any questions which we have not covered above. Please feel free to contact us - we will be happy to assist.
VAT on Cushion Deliveries.
We are no longer VAT registered since the EUTR regulations stopped us shipping over full containers of furniture. We do not charge VAT on cushion purchases. We do charge the price for the cushions and Air Freight. Technically on any import it is possible for HMRC to add VAT to any imported goods - so please be aware this charge may be levied. In reality in our 30 years of Trading - we have never had a customer have this charge levied on Air Mailed Cushions.